iCaSH offers telephone or video consultations or face-to-face appointments as appropriate to your needs.

Your Consultation

During your consultation, your clinician will ask some questions, some of which will be personal. You may be asked about previous sexual partners; this is normal and something we ask all patients.  This information will help to inform what advice, tests or treatments you require. This may include your weight and height.  Please don’t be embarrassed, we're used to talking about sensitive issues.   

If there is anyone else present at your appointment with the clinician e.g. translator, trainee or student, they will advise you of this before starting the consultation.

For more information on results, please click here. All contraception and most treatments for STIs are free of charge. 

Please remember to inform us of any change in your personal details (address, mobile number or GP details) so we always have your correct, up to date contact details.

• Telephone/Video Consultations

Please make every effort to ensure that you are available to speak to your clinician when they call you. If, for any reason, it will not be possible for you to take their call, please call the clinic on 0300 300 3030 at the earliest opportunity to re-book your appointment.

Please make sure you are somewhere private during this appointment.  If there is anyone else on the call with you or in earshot, please let the clinician know.

• Face-to-face Consultations 

If an examination is required, you will be offered a chaperone i.e. a member of staff trained specifically to support both you as the patient and the clinician undertaking the examination.

Wherever possible, please attend alone. If it would be helpful to bring someone with you, please let the clinic know. Please do not bring children with you unless this is absolutely necessary. If you do bring somebody with you without suitable provisions in place, please bear in mind that it may not be safe and/or appropriate for us to proceed with your appointment.

For patients with a penis, it is important not to pass urine for up to two hours before your appointment as you might need to provide a urine specimen or do a swab test. We may use a tiny plastic loop or a swab which is put a little way into the urethra (where you pee from) or vagina, and/or sometimes throat and bottom, to take samples for testing; there are NO umbrellas.